Customer support + conversation workbench

    neww.ai Support

    Self-hosted multi-channel support workbench. Email, live chat, Twitter/X DMs, WhatsApp, Instagram, SMS — one inbox, AI-assisted replies, SLA tracking, and per-tenant routing. Zendesk / Intercom class without the seat-fee math.

    Open help center →

    Multi-channel unified inbox

    Email, live chat, social DMs, WhatsApp, Instagram, and SMS routed into one tenant-scoped inbox. Agent assignments, internal notes, and conversation labels persist per tenant; no cross-tenant message bleed at the storage layer.

    AI-assisted reply + routing

    Suggested replies from the platform AI router (Groq default, Claude Sonnet for complex tickets, Opus for escalations). Automatic intent classification routes to the right team; sentiment scoring surfaces churn risk before it lands.

    SLA + CSAT tracking

    Per-tenant SLA policies for first response, time-to-resolution, and reopen rate. CSAT surveys auto-send on conversation close; per-agent and per-team dashboards land on /admin/support. SLA misses page on-call via /admin/incidents.

    Workbench restarting — honest refusal

    The self-hosted sidecar for neww.ai Support is not currently responding to health probes. Status: unreachable. No fabricated data is rendered while the upstream is unavailable.

    • Operators have been notified — see /admin/oss-health for live status and the recovery runbook.
    • Inspect the disk + live state at /admin/oss-health.
    • Use /help for the local-renderer fallback (deterministic, no sidecar dependency).
    Powered by a self-hosted workbench. License-compatible with multi-tenant SaaS; see notice · corresponding source for full attribution.
    Health probe: /api/admin/oss/health · readiness: /admin/oss-readiness