← Legal

Subprocessors

Last reviewed: April 3, 2026

neww.ai engages the following third parties as subprocessors to deliver the platform. Each is contractually bound to data-protection terms no less protective than our DPA. Customers receive written notice of material changes at least 30 days before they take effect, unless contractually agreed otherwise.

Infrastructure

SubprocessorPurposeDataRegion
Google Cloud PlatformCompute, storage, Cloud SQL, Firestore, GCS, Cloud Run, Cloud TasksAll service dataUS / EU / UK (per tenant)
CloudflareCDN, DNS, DDoS protection, WAFRequest metadataGlobal edge
Redis CloudCaching, session locks, rate limitingEphemeral cache keysUS / EU

AI / Model providers

SubprocessorPurposeDataRegion
AnthropicLarge language models (Claude)Prompts and responses (per tenant settings)US
OpenAIOptional LLM fallbackPrompts and responses (per tenant settings)US
GroqLow-latency inference for default routingPrompts and responses (per tenant settings)US
Meilisearch CloudSearch indexing for platform productsIndexed content metadataUS / EU

Operations & business

SubprocessorPurposeDataRegion
StripeBilling and payment processingBilling email, company, payment card tokens (we never see card PANs)US / EU
ResendTransactional email deliveryRecipient email, message bodyUS
PostHogProduct analytics and feature flagsPseudonymous usage eventsUS / EU (configurable)
SentryError monitoringError stack traces, request metadataUS / EU
Bright DataPublic web crawl pipeline for Shop / Search / Finance verticalsPublic web data onlyUS / EU
Want notifications?

Enterprise customers can subscribe to subprocessor change notifications. Email legal@neww.ai to opt in.