Last updated: February 2026
We collect information you provide directly, such as your name, email address, and payment information when you create an account or subscribe to our services. We also collect usage data including pages visited, features used, and interactions with our AI models to improve our service quality.
Your information is used to provide and improve our platform services, process transactions, send service notifications, and provide customer support. We use AI interaction data to improve model responses while maintaining user privacy through anonymization.
All data is encrypted at rest using AES-256 and in transit using TLS 1.3. We use enterprise-grade cloud infrastructure with SOC 2 Type II compliance. Your data is stored in secure data centers with regular security audits and penetration testing.
Conversations with our AI assistants are processed in real-time and are not used to train third-party models. Enterprise customers can opt for dedicated model instances with complete data isolation. You can delete your conversation history at any time.
We do not sell your personal information. We share data only with service providers who help us operate (payment processors, cloud providers), and only as necessary. We comply with lawful legal requests and will notify you when possible.
You have the right to access, correct, or delete your personal data. You can export your data at any time from your account settings. To exercise these rights, contact us at privacy@neww.ai.
For privacy-related questions, reach us at privacy@neww.ai.