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Healthcare · 1,000+ employees
Lumen Health
HIPAA-ready AI workflows for intake, triage, and documentation.
Summary
Lumen adopted neww.ai Health with Enterprise residency and BYO-key controls for patient-facing triage and clinician note-taking.
The challenge
Intake paperwork backlog, documentation burden on clinicians, and HIPAA constraints on third-party AI.
The solution
Deployed neww.ai Health with zero-retention mode, BYO-key encryption, and strict regional residency.
Results
- 32% reduction in documentation time per visit
- 100% HIPAA-audit pass on first review
- Clinician satisfaction up from 58 to 81 (NPS)
Products used
HealthDocsAnalytics
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